Top 5 Support Solutions

I have come to my Nominal Year End on Opera II, what do I do? How do I carry out a Year End on my Opera Payroll I have put an invoice on twice, what do I do? I have put a Sale Receipt onto wrong Sales Ledger account, what do I do? Half way through entering a batch of postings into my Cashbook, I have come across a cheque received where there is not Sales Ledger account, what do I do?

Q.I have come to my Nominal Year End on Opera II, what do I do?

A.Our recommended procedure to complete a Nominal year end is as follows:

1. Take a Backup before you start.
2. Carry out a Period End on Month 12
3. Run the Year End routine which will ask whether you want to zeroise your Nominal balances for the next year and will ask you whether you want to carry forward your budgets into the next year
4. Proceed with the Year End Procedure.
5. Go back into Nominal parameters and check that it has advanced the year forwards.
6. Print a Trial Balance to show the Balance Sheet items and check the debits and credits match. If they do – carry on processing.

Q.How do I carry out a Year End on my Opera Payroll

A.  Please see our attached reference document.

Q.I have put an invoice on twice, what do I do?

A. You simply need to raise a credit note against one of the invoices to cancel it out. The details will remain on the system for reporting purposes but your sales ledger will be correctly balanced. Remember to credit each line of the invoice, not just one credit amount.

Q.I have put a Sale Receipt onto wrong Sales Ledger account, what do I do?

A.   You will need to create a Refund against the incorrect posting to cancel it and then re-enter the receipt onto the correct account.

Q. Half way through entering a batch of postings into my Cashbook, I have come across a cheque received where there is not Sales Ledger account, what do I do?

A.   Our recommended solution is to

1. Exit from Cashbook batch processing.
2. Go into sales Ledger and enter the new account details
3. Go Back into Cash Book
4. Re-start batch entry except make sure that you enter the new outstanding
amount to start with and simply proceed entering the remaining batch of postings.